Frequently Asked Questions
Frequently asked questions
How do I know if the product will fit me?
The sizes of our models are European and standard sizes, so it's advisable to take the size you usually wear in clothing stores. If we recommend taking a larger/smaller size, it will be indicated on the item itself. There are pictures of the model indicating the size she is wearing to show proportion. For any questions on this matter, you can contact us by phone or email, and we will respond promptly.
I received a defective product. What should I do?
Please contact us through the "CONTACT" page, where you will find all our contact details, and we will take care of your inquiry promptly.
What payment methods are available?
You can pay with any existing credit card. Additionally, you can also pay with BIT to the phone number 0504244104. Credit card details are not stored in the system for future purchases, ensuring the security of your payment method.
What if I wasn't home when the courier arrived?
The courier will contact you before arrival. However, if you are not at home, you can authorize the courier to leave the shipment by the door or in the electrical cabinet. In such a case, the company will not be responsible for any damage, loss, or consequential damages resulting from leaving the shipment unattended.
The sizes of our models are European and standard sizes, so it's advisable to take the size you usually wear in clothing stores. If we recommend taking a larger/smaller size, it will be indicated on the item itself. There are pictures of the model indicating the size she is wearing to show proportion. For any questions on this matter, you can contact us by phone or email, and we will respond promptly.
Please contact us through the "CONTACT" page, where you will find all our contact details, and we will take care of your inquiry promptly.
You can pay with any existing credit card. Additionally, you can also pay with BIT to the phone number 0504244104. Credit card details are not stored in the system for future purchases, ensuring the security of your payment method.
The courier will contact you before arrival. However, if you are not at home, you can authorize the courier to leave the shipment by the door or in the electrical cabinet. In such a case, the company will not be responsible for any damage, loss, or consequential damages resulting from leaving the shipment unattended.